Shipping policy

Shipping Policy

Last updated: December 15, 2025

At BIOKEY (“we”, “us”, “our”), a brand of Odelfe Group S.r.l., we aim to ensure that your order is delivered in a timely, transparent, and reliable manner. This Shipping Policy outlines delivery timeframes, shipping costs, destinations, and other important information related to shipping.

1. Shipping Destinations

We currently ship to:

  • Italy

  • European Union (EU) member states

  • International (All countries outside of the EU)

If your country is not listed at checkout, we do not currently ship to that destination.

2. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after order confirmation.

Once your order has been processed and dispatched, you will receive a confirmation email with shipping details and tracking information (where available).

3. Delivery Timeframes

Estimated delivery times are as follows:

  • Italy: 2–5 business days

  • European Union: 3–8 business days

Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays, customs inspections, public holidays, or force majeure events.

In accordance with EU Directive 2011/83/EU, we will inform you promptly if there are any significant delays affecting your order.

4. Shipping Costs

Shipping costs are calculated at checkout and displayed clearly before payment.

  • Shipping fees depend on the destination, order value, and shipping method selected

  • Any applicable promotions (e.g. free shipping thresholds) will be clearly indicated on the website

The customer is responsible for paying the shipping fees shown at checkout.

4. Shipping Costs

Shipping costs are calculated at checkout and displayed clearly before payment.

  • Shipping fees depend on the destination, order value, and shipping method selected

  • Any applicable promotions (e.g. free shipping thresholds) will be clearly indicated on the website

The customer is responsible for paying the shipping fees shown at checkout.

6. Third-Party Fulfillment

To ensure efficient delivery, we may use third-party logistics providers or fulfillment centers.
As a result, products may ship from a warehouse different from our registered business address.

This does not affect your statutory consumer rights.

7. Shipping Carriers & Tracking

We work with reliable shipping carriers to ensure safe delivery.

  • Tracking numbers are provided where available

  • You will receive tracking details by email once your order has been dispatched

Please allow up to 24 hours for tracking information to become active.

8. Delays, Issues & Failed Deliveries

If a shipment is delayed, lost, or returned due to incorrect delivery information provided by the customer, we will contact you to find a solution.

BIOKEY is not responsible for delays caused by:

  • Carrier disruptions

  • Customs procedures

  • Incorrect or incomplete shipping addresses

9. Contact Information

For any shipping-related questions or concerns, please contact us at:

Email: info@odelfe.com
Company: Odelfe Group S.r.l. – BIOKEY
Address: Via Piano delle Grazie, 2 – 00041 Albano Laziale (RM), Italy

10. Legal Compliance

This Shipping Policy complies with applicable EU consumer protection laws, including:

  • Directive 2005/29/EC (Unfair Commercial Practices)

  • Directive 2011/83/EU (Consumer Rights)

Customers will always be informed of delivery timelines, costs, and any material changes to their orders.